Pq99 Privacy Policy

1 Introduction

pq99Welcome to pq99. We believe privacy is a fundamental right for every user. This Privacy Policy explains what personal information is collected when you use the pq99 platform, how it is used, where it is stored, and the steps we take to keep it safe.

By using the pq99 website or mobile app, you automatically agree to this Privacy Policy. We recommend reading it carefully before registering. If you have any questions, please contact our support team.

2 What Information We Collect

Various types of information are collected when you create an account and use our services on pq99. This information falls into two main categories — data you provide directly and data collected automatically.

Information Provided Directly:

• Full name, date of birth, and national ID number (for age verification).
• Email address and mobile number.
• Residential address.
• Payment details — mobile banking number, bank account details, or digital wallet information.
• KYC documents — photo ID, passport, or driving licence.
• Any information you provide during a customer service chat.

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• A log of your activity on the platform — login times, betting history, and transaction records.
• Browsing behavior collected through cookies and tracking technologies.
• Location data (only if permission is granted).

3 How Your Information Is Used

Pq99 uses your personal data only for its intended purposes. Your information is never used for unnecessary or unauthorized activities.

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Legal Obligations: For KYC verification, anti-money laundering compliance, and meeting regulatory requirements.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To address your questions and resolve any issues.
• Relevant Communications: To notify you of bonuses, promotions, and important updates (only with your consent).
• Platform Improvement: To analyse and improve the user experience.
• Responsible Gaming: To identify unusual betting behavior and provide appropriate support.

4 Data Storage & Security

Pq99 follows the highest industry standards to protect your data. Our servers are hosted in internationally certified data centers and secured with multiple layers of protection.

• SSL/TLS Encryption: All data transfers between the website and our servers are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall & DDoS Protection: Robust firewall and DDoS protection measures are actively in place.
• Two-Factor Authentication (2FA): Option to enable 2FA for added account security.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access Control: Only authorized personnel have access to the required information.

Your data may be retained for a defined period after account closure for legal and regulatory purposes — typically 5 to 7 years. Once that period expires, your data will be securely deleted.

5 Sharing Data with Third Parties

Pq99 does not sell your personal data to third parties. In certain situations, however, information may be shared with trusted partners.

• Payment Processors: Information required to process mobile banking and bank transfer transactions.
• Identity Verification Services: Approved third-party service providers for KYC verification.
• Legal Authorities: In response to lawful requests from law enforcement or court orders.
• Technology Service Providers: Trusted partners for cloud hosting, analytics, and security services.
• Business Restructuring: In the event of a company merger or acquisition — with data protection obligations remaining in place.

All third-party partners are required to comply with pq99's privacy standards, and we maintain binding legal agreements with each of them.

6 Cookie Policy

Pq99 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Maintaining your login session and ensuring security — the site cannot function properly without these.
• Performance Cookies: Analytics cookies used to measure page load speed and detect errors.
• Functionality Cookies: To remember your preferred language, region, and account settings.
• Marketing Cookies: To show you relevant ads and offers — you can opt out of this at any time.

You can disable or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.

7 Your Rights

As a pq99 user, you have specific rights over your personal data. We respect those rights and are here to help you exercise them.

• Right to Access: You can request to see what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can receive your data in a structured, machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. Please note that legal obligations may prevent us from fulfilling certain requests in full.

8 Children's Privacy

Pq99 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If we discover that an underage user has registered, that account will be immediately closed and any collected data will be deleted.

9 Policy Updates

Pq99 may update this Privacy Policy from time to time due to business changes, legal requirements, or technical improvements. When changes are made, the date at the top of this page will be updated accordingly.

For significant changes, we will notify you in advance via your registered email or a pop-up notification on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

10 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• FAQ Page: Browse Frequently Asked Questions

We typically respond to all privacy-related requests within 2 business days.